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At Phraxwhphexeo, your satisfaction is our priority. We stand behind the quality of our products and want you to be completely happy with your purchase. If you're not satisfied for any reason, we're here to help with returns, exchanges, and refunds.
This Return Policy outlines the conditions and procedures for returning products purchased from our website. Please read this policy carefully before making a purchase.
To be eligible for a return, your item must meet the following conditions:
Certain items cannot be returned for health, safety, or hygiene reasons:
To start a return, please follow these steps:
Reach out to our customer service team within 30 days of receiving your order:
Please provide your order number and reason for the return.
Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. Do not send items back without an RMA number, as we may not be able to process your return.
Carefully package the item(s) in their original packaging. Include all accessories, manuals, and documentation. Write the RMA number clearly on the outside of the package.
Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.
Return shipping costs vary depending on the reason for the return:
We recommend shipping returns via a trackable method and retaining your shipping receipt until the return is processed.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 5-7 business days.
Refunds will be issued to the original payment method used for the purchase. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.
You will receive a full refund of the purchase price for eligible returns. Original shipping costs are non-refundable unless the return is due to our error (defective or incorrect items).
In some cases, only partial refunds may be granted:
We currently offer exchanges for defective or damaged items only. If you received a defective item and would like an exchange, please contact us immediately.
For size or color exchanges, we recommend returning the original item for a refund and placing a new order for the desired item. This ensures you receive your preferred product as quickly as possible.
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will work with you to resolve the issue quickly by offering:
We may ask you to provide photos of the damaged or defective item to help us improve our quality control processes.
If you received the wrong item, please contact us immediately. We will arrange for the incorrect item to be picked up or returned at our expense and ship the correct item to you at no additional charge.
If your order doesn't arrive within the expected delivery timeframe or if items are missing from your shipment, please contact us within 30 days of the expected delivery date. We will investigate the issue with the shipping carrier and work to resolve it promptly.
You may cancel your order before it ships by contacting us as soon as possible. Once an order has shipped, it cannot be cancelled, but you may return it following our standard return process.
We reserve the right to cancel orders due to pricing errors, product unavailability, or suspected fraudulent activity. If we cancel your order, you will receive a full refund.
International customers are responsible for return shipping costs and any customs fees or duties incurred during the return process. Please contact us before returning international orders to receive specific instructions.
Refunds for international orders will be issued in Canadian Dollars (CAD). Exchange rate fluctuations may affect the refund amount.
In certain circumstances, we may offer store credit instead of a refund. Store credit can be used for future purchases on our website and does not expire. Store credit is non-transferable and has no cash value.
If you have any questions about our Return Policy or need assistance with a return, our customer service team is here to help:
Phraxwhphexeo
3675 Banff Court, North Vancouver, BC, V7H 2Z8, Canada
Phone: +1 604-557-6668
Email: info@phraxwhphexeo.world
We're committed to making your shopping experience as smooth and satisfying as possible.
We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about our return procedures.